Cub Bed FAQs
Is the Cub Bed waterproof?
Yes! The Cub Bed has an inner liner to protect from accidents. The liner protects the inner foam and can be spot cleaned. The outer fabric is also machine washable.
Is the Cub Bed machine washable?
Yes the outer teddy fabric is machine washable. The inner liner can be cleaned with a damp cloth & mild detergent.
Is there a warranty?
We offer a 12 month warranty on manufacturing defects. Please get in contact at woof@cubshop.com.au if there are any issues.
What are the beds made from?
The Cub Bed is made with an orthopaedic memory foam. The foam has two covers, a waterproof liner and a 'teddy' material cover.
Does the inner pillow of the bed remove?
Yes, the inner pillow of the bed is removable and has a handle for on-the-go use.
What age dog is best suited?
We recommend a Cub Bed after the puppy stage. Some energetic puppies may dig at the inner pillow or attempt to chew the zips.
Shipping FAQs
When will my order ship?
Cub Bed orders are typically dispatched from our warehouse within 24 hours for. Delays may occur if address details are entered incorrectly.
Personalised leather good may take up to five working days to dispatch as each product requires customisation.
Is shipping free?
We provide free shipping on all orders in Australia.
When will my order arrive?
Orders placed within Australia will typically arrive in 3-5 working days (metro) or 4-8 working days (remote).
How do I track my order?
Once the order has been readied for pickup at our warehouse, you will receive tracking information with a tracking link. We recommend using the Shop app for accurate tracking.
Where do you ship from?
Our Cub beds are shipped from our Melbourne Warehouse.
Our leathergoods products are shipped from the Gold Coast.
Do you ship internationally?
International shipping is not yet available - but we are working on it! Stay tuned.
What do I do if I have entered the wrong shipping information?
Please contact as soon as possible at woof@cubshop.com.au or via instagram DM @thecubshop and we will endeavour to amend the order as soon as possible.
Leather goods FAQs
Do the leather goods wear over time?
Our leather products will wear over time with use, as they are made from real leather. Embossed dog names may deboss over time particularly when exposed to high temperature.
How do I get my leather collar personalised?
On the personalised leather collar product page, there is an option to enter your dogs name before submitting the order. If you have forgotten to provide your dogs name or if there are issues embossing, we will contact you.
Do the clean up pouches come with bags?
Our clean up pouches do not come with bags, but will fit any standard size waste bag.
Do leads come with a bag dispenser?
No, bag dispensers are purchased separately. We do offer product bundles with both the lead and bag dispenser, such as our complete set.